
Whole Foods bosses on sharing leadership: "It's like a marriage"
Would you feel
uncomfortable chatting to your boss in your pyjamas? How about brushing
your teeth together in the morning, or preparing breakfast with one
another?
While sleepovers are standard fare when you're a child,
spending the night with your boss is a level of intimacy that most
people would rather avoid.But for Whole Foods Market chief executive and founder John Mackey, escaping the constraints of the office and spending time with colleagues in a more personal setting is the best way to build up a trusting relationship.
"I know this sounds weird, but there's something about sleeping in the same house and then fixing breakfast or dinner together that is very much a bonding experience," he says. Continue.
This level of personal interaction, says Mr
Mackey, prevents staff compartmentalising their work life and personal
life, and means workers can relate on a deeper level.
His approach stresses the importance of emotionally involved leadership and creating a culture that allows workers to flourish.Gallup's most recent study of employee engagement in the US workplace found an alarming 70% of those surveyed either hated their jobs or were completely disengaged.
Right from when he founded the natural and organic food firm in 1980 with just one store and 19 staff, Mr Mackey has been on a mission to change this.
The company now has 80,000 staff across 373 shops in the US, Canada and the UK, but his main objective remains ensuring employees feel valued and that their work is more than just a pay cheque.
"If you want to create a good culture and a good company then people have got to have that sense that their work matters and that they matter."
Staff power
To get this across, Mr Mackey says "caring leadership" is emphasised from the top down, with a conscious effort not to promote "the jerks".
You have to create a culture where everybody has an opportunity to be recognised”
John Mackey
Whole Foods
This isn't just rhetoric. In each store, workers are divided into eight teams in different departments.
When new employees join they are assigned to a team and put
on two months' probation. Only when they are approved by at least
two-thirds of their team members in a secret ballot can they stay on
permanently.While it is easy to be sceptical about an approach that appears to have come straight from the 1960s hippie era, the results suggest it is very effective.
For the 2013 financial year, Whole Foods reported the best sales in its 35-year history. In the 52 weeks to 29 September, total sales rose 12% to $12.9bn (£7.8bn), and net income rose 18% to $551m.
And for the past 17 years in a row, it has been listed as one of the "100 Best Companies to Work For" in the US by Fortune magazine.
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