Diamond Bank is one of the 22 financial institutions operating in Nigeria, with a mission to “Go beyond banking, connect people and markets and markets to people.” This mission is brought to life through leveraging innovative Microsoft technologies to empower the bank to reach more people in a cost-effective way. Also deepening financial inclusion initiatives, Diamond Bank delivers on this commitment with the right digital assets to enable offering of a wide portfolio of products for the changing needs of their customers. Hear what the bank’s CEO has to say:
Boosting Productivity with End-to-End Customer Relationship Management Tool
Every time we interact with the customer, there is a record of that event. Before now, the Customer Relationship Manager would need to prepare an extensive handover note that took almost a whole day. Now, the system records all interaction and manages the process in real time. The handover note is live and dynamic, with easy access allowing employees more time to do more productive tasks for customers.
