In its commendation the Presidency also said it wants the agency to consolidate on the good work done in the improvement of facilities at the Lagos and Abuja airports.
National coordinator/CEO SERVICOM in the Presidency, Mrs. Nnenna Akajemeli said there is significant improvement in the cooling and toilet facilities as well as passenger facilitation in and out of the airport.
Speaking during the celebration of the customer service week in Lagos, Mrs. Akajemeli noted that adequate provision and effective facilities at airports would earn passengers trust and give them good experience.
She urged FAAN staff to be willing to listen to passengers, understand the situation of the customers and to make sure they know the services and products that they are offering.
The SERVICOM coordinator harped on the need to earn the trust of passengers by putting them at the centre of every decision and to ensure that their services are touching the lives of all stakeholders which include airlines, passengers, and concessionaires among others, adding value must be given for money.
Akajemeli noted that the executive order aimed at ease of doing business by government had contributed to FAAN’s success which is geared toward making government business easy for the customers to have the customers at the centre of government business by providing timely and quality service to citizens.
“You have to be sincere with your personal touch, give customers seamless experience, ask for customers feedback, be consistent, eliminate barriers and saveing customers’ time is critical to building trust,” she said.
In his keynote address, the Managing Director, FAAN, Saleh Dunoma said the customer service week “is a clarion call to the staff that we can only succeed in business if the customer is satisfied.”
He noted that building trust in our customers and within ourselves are essential ways to make the Executive Order make its positive mark in the present dispensation.
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